Refunds and Returns Policy

Refunds and Returns Policy

Last Updated: [01-September-2025]

We want you to be happy with your order. If you're not satisfied, we offer a fair and transparent returns process that complies with all relevant Irish and EU consumer protection laws.

1. Right to Cancel & Return (EU Consumer Law)

You have the right to cancel your order and return most items within 14 days of delivery without providing a reason.

To qualify for a return:

  • The item must be unopened, unused, and in its original packaging

  • You must notify us within 14 days of receiving your order

  • Items must be returned within 14 days of approval

We reserve the right to refuse refunds for items returned in used or damaged condition.

2. How to Request a Return

To start a return, email us at hello@pokebundles.ie with your:

  • Full name

  • Order number

  • Reason for return

  • Photos (if applicable)

Do not return any items without contacting us first.

3. Return Shipping Costs

  • If we made a mistake (wrong item sent, item damaged on arrival), we will cover return shipping.

  • If you're returning due to change of mind or personal preference, you are responsible for return postage.

We recommend using tracked shipping, as we are not liable for returns lost in transit.

4. Refund Processing

Once we receive and inspect your return, we will notify you of the outcome:

  • Approved refunds will be issued to your original payment method within 5–7 business days

  • Refunds may be subject to a processing fee of up to 3.5% to cover transaction costs 

  • You may choose store credit instead of a refund to avoid this fee

5. Cancellations

Orders can be cancelled before they are shipped. A small processing fee (up to 3.5%) may apply.

If the order has already been dispatched, it must be returned in line with our standard return policy.

6. Pre-Orders

Pre-orders can be cancelled at any time before dispatch. If a product becomes unavailable, we will offer a full refund or store credit. Prices for pre-orders are based on supplier estimates and may change. If so, we’ll contact you with the option to pay the difference or cancel.

7. Non-Returnable Items

We do not accept returns or issue refunds on:

  • Opened sealed products

  • Single trading cards (singles)

  • Loose booster packs

  • Mystery bags or packs

  • Gift cards

  • Custom or personalized items

8. Shipping Delays or Lost Parcels

If your item hasn’t arrived within the expected delivery window:

  • Contact us so we can investigate with the courier

  • Most investigations take up to 15–30 business days

9. Packaging & Condition

All sealed products are sold as received from the manufacturer. Minor imperfections to packaging (e.g. small dents, shrink-wrap flaws) are common and do not qualify for returns.

10. Contact Information

For all refund, return, or cancellation enquiries, please contact:
Email: hello@pokebundles.ie